Frequently Asked Questions

GAME MECHANICS

How can I obtain resources?
You can obtain resources by:

• Building structures that generate resources;
• Fighting;
• Completing missions assigned by the game;
• Collecting supply crates from The Forgotten’s bases.

Which buildings produce resources and what resources do they produce?
To obtain Tiberium, build a Harvester on a Tiberium field (green).
To obtain crystal, build a harvester on a crystal field (blue).
To obtain energy, build a Power Plant.
To obtain credits, build a Tiberium Refinery.
There is no building that produces research points. These are only obtained through combat.

Which resources can be obtained through combat?
You can obtain Tiberium, crystals, money and research points through combat. Energy cannot be obtained directly through combat. (However, it is possible to obtain a supply crate containing energy from certain bases; see below.) The amount of resources obtained is calculated based on the level of the targeted base. Destroying a higher-level base yields more resources.

Which resources are available via supply crates?
There are supply crates for Tiberium, crystals, energy and silver. You can use a supply crate provided that:

• You have enough supply points (these regenerate over time);
• You have reached the required rank to use them. (This rank increases with each victory).

The resources are then added to the base you select (apart from silver, which is shared amongst all bases; see below). You can also click on the “+” button next to a resource; this is a shortcut to activate a supply crate at the selected base. Research points are not available in the form of supply crates.
Are resources shared between bases?
Tiberium and crystal are not shared between bases, but can be transferred between them (this will cost you a few credits). Energy is not shared between bases and cannot be transferred. Money and research points are shared and can be used anywhere.
How can I obtain supply crates?
Some camps, outposts or Forgotten bases contain a supply crate. This crate can be obtained by destroying the building with the following icon.The type of crate received is random. You can also obtain crates by completing missions or by purchasing them via the in-game shop. To view the crates in your possession, use the ‘Inventory’ button in the top bar.

What can I do with my resources?
You can use Tiberium to build structures in your base, as well as certain defensive structures. You can use Crystal to build units (both offensive and defensive). Energy is used to upgrade buildings and high-level units. Credits can be used to transfer resources between bases or, together with research points, to unlock units and structures.

What is a production bonus?
Certain structures in your base can produce additional batches of resources at regular intervals; these are known as production bonuses. For this to happen, these buildings must be positioned adjacent to other buildings.
How can I get a production bonus?
To get a production bonus on a harvester, build a silo on an adjacent square.
To get a production bonus on a Power Plant, build an Accumulator on an adjacent square.
To obtain a production bonus on a Tiberium Refinery, build a Power Plant on an adjacent square.

When do I receive a production bonus?
If you have a building that meets the above criteria for a production bonus, that building will generate a production bonus at regular intervals. The amount of the bonus depends on the production building’s level. The waiting time between each bonus depends on the number and level of adjacent support buildings. When a bonus is available, a yellow icon will appear on the building. Simply click on the icon to add the bonus to the base’s stocks.

What if I don’t collect a production bonus?
Each building can generate up to two production bonuses. When two bonuses are ready, the building stops producing production bonuses until you collect them.

What is a production speed bonus?
A production speed bonus allows a building to generate resources more quickly. This system is different from the production bonus system.
How can I obtain a production speed bonus?
A Power Plant gains a 25% speed bonus for each adjacent crystal field.
A Tiberium Refinery gains a 25% speed bonus for each adjacent Tiberium field.
Tiberium or crystal fields do not need to have a Harvester on them to grant the bonus, although this is permitted. The maximum speed bonus is 100 per cent, which corresponds to 4 adjacent fields.

###ACCOUNT

How do I change my password?
All EA websites use the same username and password; if you try to use different usernames on different EA websites, conflicts may arise. The best way to change your password is to go to the main EA website at http://profile.ea.com and change it there. You should then be able to log in to any EA website using the email address and password you have chosen. Occasionally, this does not work straight away on all sites; in this case, you will need to change your password on the relevant site individually so that it matches the one previously registered at http://profile.ea.com.

I’ve forgotten my password; how can I change it?
All EA websites use the same username and password; if you try to use different usernames on different EA websites, conflicts may arise. The best way to change your password is to go to the main EA website at http://profile.ea.com and change it there. There is a ‘I’ve forgotten my password’ link on the page which will allow you to change your password by entering your email address.

You should then be able to log in to any EA website using the email address and password you have chosen. Occasionally, this does not work straight away on all websites; in this case, you will need to change your password on the specific website individually so that it matches the one previously registered at http://profile.ea.com.

###BILLING

How to buy Credits
You can buy Play4Free Credits to boost your progress in the games via the Play4Free Credits shop. The shop can be accessed via the Play4Free navigation bar at the top of the official Tiberium Alliances website or by clicking the ‘Add Funds’ button in the left-hand navigation bar to be redirected to the EA Play4Free shop.

Quels navigateurs Internet supportent Command & Conquer: Tiberium Alliances?
Command & Conquer: Tiberium Alliances officially supports Firefox 4.0+, Internet Explorer 9+ and Google Chrome. Other browsers may also work, but for the best possible gaming experience, we recommend using the supported browsers.

Connection issues and graphics slowdown
If you experience performance issues even when using a supported browser, please ensure your graphics card drivers are up to date. You’ll also find a number of animation and effects options in the in-game menu to adjust the graphics settings.

How do I enable WebGL?
Open the game options located in the bottom-right corner of the browser once you’re in the game. Go to the first tab, ‘Audio/Video’, and tick ‘Use WebGL’. Please note that WebGL hardware acceleration is still in experimental mode and is not yet fully supported by browsers.

How can I report a bug found in Tiberium Alliances?
All bugs must be reported on the official Tiberium Alliances forum. Before reporting a bug, please take a moment to search the forums to see if it has already been reported.

How do I report another player for abusive language?
You can report other players in-game for bad behaviour and abusive language by opening the specific player’s user profile, then going to the ‘General’ tab and clicking the ‘Report Player’ button. A new window will appear with several reporting options and a text box where you can enter detailed information.